Legal
Refunds, deposits & cancellations
These rules apply to professional financial auditing engagements commissioned from Brass Tally Audit Studio. They do not describe product sales or retail delivery.
Eligibility overview
Fees for audit and related engagements are earned as work progresses. Refunds, if any, depend on how much planning or fieldwork has been completed when you cancel, and on what the signed engagement letter states.
Deposits
Many engagements require a deposit to reserve fieldwork dates near year-end. The deposit amount and whether it is credited against the final fee are set in the engagement letter.
Full refund
If we cancel an engagement before any planning work begins—for example, due to an independence conflict discovered after signing—you receive a full refund of fees paid for that engagement, including the deposit.
Partial refund
If you cancel after planning has started but before year-end fieldwork, we may refund the unused portion of fees after deducting time already incurred for planning, document review, and scheduling, billed at the rates in the engagement letter. Written notice is required.
Non-refundable items
Fees for work already performed (planning hours, interim testing, inventory observation days completed, confirmation postage or bank portal fees charged to us, and issued reports) are non-refundable. Third-party costs incurred with your approval are non-refundable.
Timeframe to request a refund
Send refund or cancellation requests within 14 days of deciding to stop the engagement, and no later than 30 days after the cancellation effective date stated in our written acknowledgement.
Refund process & method
Email hello@automatedwebservices.digital with your engagement name, invoice numbers, and reason. Approved refunds are returned by the original payment method within 21 business days of approval.
Cancellation & rescheduling
You may reschedule fieldwork once without penalty if you give at least 10 business days’ notice and alternative dates exist within the filing window. Shorter notice may incur a rescheduling fee to cover staff reassignment. Repeated no-shows for agreed site visits may be treated as cancellation of those days, with related fees earned.
No-shows
If key client contacts are unavailable for a booked inventory observation or clearance meeting without timely notice, we may charge for the reserved day and rebook subject to availability.
Work already started
Once interim or year-end procedures have begun, fees reflect hours and disbursements to date. We provide a status summary with any cancellation settlement.
Exceptions
Statutory cooling-off rights, if any apply under Japanese consumer law to your situation, take precedence over this page. Engagement letters control if they set more specific commercial terms for that client.
Contact
3520 Wilton Forge, 西白石区, 徳島県, Japan · +81-5-673-8838 · hello@automatedwebservices.digital